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At BinkieDirect.com , we take
pride in offering the highest quality office chairs for the best
price that you will find anywhere.
Below you will find some general information about our policies. Please
do not hesitate to email us with any other questions that you may
have.
All BinkieDirect.com's items are in manufacturer sealed boxes and
brand new.
Why Buy From Us?
· Free Shipping on Most Chairs
· Exceptional Customer Service
· 30 Day Money Back Guarantee on many items
Shipping Times
Due to the wide array of products
we offer, many items ship at different times. Please refer to the individual
item page for shipping times, or email us at help@binkiedirect.com
. If delivery time is a concern please contact us with the specific product you
are interested
in and we will give you an approximated ship date.
Shipping Costs
Our shipping is free for most items
shipped within the continental United States. BinkieDirect.com does
not ship to APO’s / FPO’s. To receive a shipping quote for
any other location including Alaska and Hawaii, email binkiedirect.com. Orders
shipped via semi-truck are shipped "tailgate". Many of our chairs
ship unassembled. Inside delivery is not included. Many chairs ship
Freight Free and the chairs that have no shipping charges are Marked
FREE SHIPPING.
If a chair is not marked FREE SHIPPING then a customer service representative
will get back to you within 24 hours (1 business day) with your freight
charges. At that point you can determine if you want to pay the freight
charges or
cancel your order. Some of the seating categories in which the prices
do not include freight are hospitality seating, stack chairs and folding
chairs.
Some shipments may not be left at your door without your signature.
We cannot be held responsible for freight costs incurred by returned
shipments for
this reason. We reserve the right to bill you for shipping charges
on refused shipments. We reserve the right to bill you for incorrect
delivery addresses,
typos caused by you when your order was placed and requests to forward
shipments to another address. Shipping charges are non-refundable.
Payment Methods
We offer a wide variety of ways
to pay. We prefer payment by all major credit cards including Visa,
Mastercard, American Express, and Discover via our credit card processor
PayPal. Please
note, if you do not have a PayPal account simply indicate
this during the check out process. You DO NOT have to register
with PayPal unless your
purchase is over $2,000.00. However we do recommend that you register
with PayPal due to it's wide use thu out the web. We also accept cashiers
checks or money order payments checks mailed to us. If this
is you payment of choice please email sales@binkiedirect.com to place
your order.
Order Cancellations
All order cancellations must
be made in writing. Please email us to cancel an order. If an order
has already been made (fabric cut) and/or shipped a 45% restocking
charge will be incurred.
Fabrics are cut specifically to order and CANNOT BE CANCELED once fabric
is cut without a restocking charge.
Return Policy
We understand that picking a chair
online can be hard, so we created the Thirty Day Money Back Guarantee.
If for any reason you wish to return your chair, simply email us at returns@binkiedirect.com
for a return authorization number (RA). Many of our products are offered
with free shipping. Please be aware that if you return one of these
products our actual outbound shipping costs will be deducted from your
return refund.
You will also be responsible for shipping the merchandise back to us.
All returns must be in the original condition and packaging. All returns will be subject to a thirty-five percent restocking fee.
All returns
of more
than five chairs will be subject to a thirty-five percent restocking
fee. If a product arrives damaged, or we made an error, and it cannot
be remedied
with replacement parts we will pay to return the item to us and send
a replacement to you. If you decide you do not want parts or a replacement,
the item can
be returned under our standard return policy.
BinkieDirect.com's 30 day return policy only applies to office chairs. Under no circumstances will BinkieDirect.com take any item other then
an office chair back. If a manufacturer has a written return policy
or agrees to take an item/s back then the customer can send the applicable
product
back to that factory but is responsible for all restocking fees and
shipping
costs in both directions.
Warranty Information
The warranties of our chairs
range from one year to lifetime warranties. Most warranties cover full
replacement for at least three years.
Freight Damage
All seating ships FOB factory or
warehouse. Damaged merchandise will be replaced and/or repaired at
our discretion. It is the responsibility of the purchaser to inspect
ALL shipments received
by BinkieDirect.com for freight damage. If you find that merchandise
has been freight damaged, simply refuse the shipment unless it is shipped
via
FedEx/UPS. Call us if you receive a damaged chair via FedEx/UPS and
we will send out replacement parts. If the chair is shipped via truck,
make the truck
driver wait for you while you inspect the chair. Failure to inspect
the chair will result in loss of protection. If UPS/FedEx leaves the
chair at the door
and you are not available to inspect it for freight damage, you need
to call your FedEx/UPS office within 24 hours of delivery and file
an immediate freight
claim to report damage in addition to calling us for replacement parts.
Pricing
Prices are subject change at any time.
Pricing errors can occasionally occur at checkout due to computer errors.
We are not responsible for these pricing errors and will notify the
buyer immediately upon finding these errors.
Sales Tax
We only charge sales tax to shipping within the state
of Kentucky. All other states are tax free.
Disclaimer
We at binkiedirect.com work to the best of our ability
to ensure the accuracy of the information on our website and in our
database. We are not responsible for typographical errors, vendor availability,
technical
information inaccuracies or product pricing errors. Prices and availability
are subject to change at any given time without notice. It is assumed
that you have read and understood our policies before placing your order.
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Accepts All Major Credit Cards eChecks, Cashiers Checks, Money
Orders and Pre Approved Company Checks
©
Binkie Direct A Division of Binkie Enterprises
2006 | Web Design
and Development by Jason Dupin